Privacy Policy – Health’s Wealth UK LTD
Effective Date: 09 April 2025
1. Introduction
Welcome to Health’s Wealth UK LTD (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, share, and protect your personal data when you visit our website (https://healthswealthuk.com/), purchase our products, or otherwise interact with us.
Health’s Wealth UK LTD, registered in England and Wales (Company Registration Number 15319110), is the data controller responsible for your personal data collected through our website and services.
This policy adheres to the principles of the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.
2. Information We Collect
We may collect and process the following types of personal data about you:
- Identity Data: Includes first name, last name, title.
- Contact Data: Includes billing address, delivery address (where applicable for shipping), email address, and telephone numbers.
- Financial Data: We use third-party payment processors (e.g., Stripe, PayPal) to handle transactions. We do not store your full credit card details, but we may receive transaction details (e.g., transaction ID, amount, partial card number for verification).
- Transaction Data: Includes details about products you have purchased from us, order history, payments, and returns.
- Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Includes information about how you use our website, products, and services (e.g., pages visited, time spent on site).
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
- Information from Communications: Any information you provide when contacting us via email, phone, or our website contact forms for customer support or inquiries.
3. How We Use Your Information
We use your personal data for the following purposes:
- To Process and Fulfil Your Orders: Including managing payments, arranging delivery, handling returns, and communicating with you about your order.
- To Provide Customer Service: Responding to your inquiries, requests, and providing support.
- To Manage Our Relationship With You: Notifying you about changes to our terms, policies, or products; asking for reviews or feedback.
- To Improve Our Website and Services: Using analytics to understand how visitors use our site, helping us improve user experience, products, and services.
- For Marketing Communications: Sending you information about our products, promotions, and news via email, but only where you have given your explicit consent (opted-in). You can opt-out at any time.
- For Security and Fraud Prevention: Protecting our website and business against fraud and ensuring security.
- To Comply With Legal Obligations: Including maintaining records for tax purposes or responding to requests from regulatory bodies.
4. Lawful Basis for Processing
We will only process your personal data when the law allows us to. Most commonly, we rely on the following lawful bases:
- Performance of a Contract: Processing your data where it is necessary for the performance of a contract with you (e.g., processing and delivering your order).
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our website, fraud prevention).
- Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., sending marketing emails).
- Legal Obligation: Where we need to comply with a legal or regulatory obligation.
5. Data Sharing and Third Parties
We do not sell your personal data. However, we may share your data with trusted third parties who provide services on our behalf, including:
- Payment Processors: To securely process your payments (e.g., Stripe, PayPal).
- Delivery Companies: To ship your orders (e.g., Royal Mail, DPD, Evri).
- Website Hosting Providers: Who host our website infrastructure.
- Email Marketing Platforms: To manage marketing communications where you have consented (e.g., Mailchimp, Klaviyo).
- Analytics Providers: To help us understand website usage (e.g., Google Analytics).
- Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory Bodies: Such as HMRC or law enforcement agencies where required by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Data Transfers
Some of our third-party service providers may be based outside the UK or European Economic Area (EEA). If we transfer your data outside the UK/EEA, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- The country has been deemed to provide an adequate level of protection for personal data by the UK authorities.
- We use specific contracts approved by the UK authorities which give personal data the same protection it has in the UK (e.g., Standard Contractual Clauses or the International Data Transfer Agreement).
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.
7. Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, we are required by law to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances, you can ask us to delete your data: see ‘Your Data Protection Rights’ below for further information.
9. Your Data Protection Rights
Under UK data protection law, you have rights regarding your personal data:
- Right of Access: You can request copies of your personal data.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure (‘Right to be Forgotten’): You can ask us to delete your personal data in certain circumstances.
- Right to Restriction of Processing: You can ask us to restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
- Right to Object: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal data for direct marketing purposes.
- Rights related to Automated Decision Making and Profiling: You have rights relating to automated decision-making, although we do not currently engage in such activities impacting you significantly.
To exercise any of these rights, please contact us using the details provided in the ‘How to Contact Us’ section below. We may need to request specific information from you to help us confirm your identity. There is generally no fee to exercise these rights, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to distinguish you from other users, provide functionality, and analyse website traffic. We will ask for your consent before placing non-essential cookies on your device.
11. Marketing Communications
We will only send you marketing communications by email if you have explicitly consented (opted-in) to receive them. You can ask us to stop sending you marketing messages at any time by following the ‘unsubscribe’ link in any marketing message sent to you or by contacting us directly.
12. Children’s Privacy
Our website and products are not intended for children under the age of 16, and we do not knowingly collect data relating to children.
13. Changes to This Privacy Policy
We keep our privacy policy under regular review and may update it from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
14. How to Contact Us
If you have any questions about this privacy policy or our privacy practices, or if you wish to exercise any of your data protection rights, please contact us:
- By email: info@healthswealthuk.com
15. Complaints
If you are not satisfied with our response to any query or complaint you raise with us, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
- Information Commissioner’s Office (ICO).
- Website: www.ico.org.uk
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline: 0303 123 1113
